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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

Apply by Phone Contact TFS Loans0203 476 4170
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Contact Us

Need to contact us?

There are lots of ways in which you can get in contact with us. For more information about being an Applicant or Guarantor, try our FAQ section. If you would like to discuss your application or existing loan please contact us using the form or contact details below.

Have you tried our FAQs?

Try our FAQs section for answers to the most commonly asked questions. If you can’t find an answer to your query please contact us using the form below.

Contact Form

Use our contact form below and we will get back to you as soon as possible. Please note our opening hours are Mon-Thurs 9am – 6pm, Friday 9am – 5pm.

Main Switchboard

0203 476 0221

Monday to Thursday 9am to 6.00pm
Fridays 9am to 5pm

24 Hour Payment Line

01302 513 313

Customer Services

0203 476 7399

Collections Department

01268 740755

New Applications

0203 476 4170


0203 476 7399

Brook House, 26 Brook Road, Rayleigh, Essex, SS6 7XJ

Write to us

Brook House 26 Brook Road, Rayleigh Essex SS6 7XJ

Fax: 01702 410270

Our complaints procedure can be found HERE.
For products and services bought online you have the right to refer any complaint to (ODR) who can put you in touch with the right body to help resolve your complaint. As we’re a UK financial services business, the ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point:

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to


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