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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

Apply by Phone Contact TFS Loans0203 476 4170
Apply Online Pay Online

Existing Customers

Manage my loan

If you would like to make a payment, settle your loan early, change your information/edit your details, report a problem with your TFS Loan or have a complaint, please call:

Customer Services

0203 476 7399

Monday to Thursday 9am to 6pm

Fridays 9am to 5pm

If you are unable to make a payment, please call our Collections department

01268 740755

Monday to Thursday 9am to 6pm

Fridays 9am to 5pm

24 Hour Payment Line

Looking for ways to pay your loan?

Find out here
Existing customer - do you need to top up your TFS Loan?
Existing Customers FAQs
Not yet a TFS customer?
What to remember when borrowing more?
  • Have I maintained my payments as per the terms and conditions?
  • Can I afford the increase of payments?
  • Have I had a TFS Loan for more than 6 months?

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to


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