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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

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Existing Customer FAQs

What happens if a repayment is due on a bank holiday or weekend?
How do I opt out of marketing?
How can I find out what my current balance is?
How can I request a settlement figure?
How often do I receive statements?
How can I change my details?
Can I view my statement online?
Can I change my payment date?
What can I do if I am in financial difficulty and I’m having trouble making my repayments?
Can I pay back my loan early?

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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